Privacy Policy

Updated March 25, 2024

This privacy notice from Truck Owner Network (“we,” “us”, or “our”) outlines the reasons and methods through which we may collect, store, utilize, and/or disclose (“process”) your information while you utilize our services (“Services”). This includes instances such as when you access our website at https://truckownernetwork.com/ or any of our websites that direct to this privacy notice or interact with us through various other means, including sales, marketing, or events

In case you have any questions or concerns, consulting this privacy notice will clarify your privacy rights and options. If our policies and procedures do not align with your preferences, we kindly ask that you refrain from utilizing our Services. For any lingering questions or concerns, feel free to reach out to us at hr@truckownernetwork.com.

SUMMARY:

What types of personal information do we handle? Our processing of personal information varies by your interactions with us and our Services, the decisions you make, and the products and features you select. Discover more about the personal information we collect.

Do we handle any sensitive personal information? We do not process sensitive personal information.

Do we obtain information from third parties? We do not collect information from third-party sources.

How do we utilize your information? Your information is processed to deliver, enhance, and manage our Services, communicate with you, for security and fraud prevention purposes, and to adhere to legal obligations. Processing may also occur with your consent for other purposes. Our processing activities are always based on legitimate legal grounds. Delve deeper into our information processing practices.

Under what circumstances and with whom do we share personal information? Information may be shared under specific conditions and with certain categories of third parties. Understand more about our information sharing practices.

How do we protect your information? We implement organizational and technical measures to safeguard your personal information. Despite our efforts, we cannot guarantee absolute security against potential breaches by hackers, cybercriminals, or other unauthorized parties. Learn more about our information security measures.

What rights do you have regarding your information? Your rights concerning your personal information vary based on your geographical location and the applicable privacy laws. Explore your privacy rights in more detail.

How can you exercise your rights? The most straightforward method to exercise your rights is by submitting a data subject access request or by contacting us directly. We will address any requests in compliance with relevant data protection regulations.

LIST OF CONTENTS:

Information Collection
Information Processing
Information Sharing Circumstances and Parties
Cookie and Tracking Technology Usage
Data Retention Duration
Data Protection Measures
Minor Information Collection Policies
User Privacy Rights
Do-Not-Track Feature Controls
Privacy Rights Specific to U.S. Residents
Privacy Notice Updates
Contact Information for Privacy Inquiries
Reviewing, Modifying, or Deleting Collected Data Procedures

1. Information Collection

Gathering of Personal Data You Share With Us

We gather personal data you willingly submit when seeking details about us, our products, and services, participating in our services-related activities, or reaching out to us for any reason.

Personal Data You Submit: The personal data we collect is influenced by your interactions with us and our services, the choices you make, including the products and services you utilize. The personal data we may gather include:

Full names
Contact numbers
Usernames
Data for contacting or verifying your identity
Preferences for how we contact you
Email addresses

We do not process sensitive personal data.

It is important that the personal information you provide us is accurate, complete, and up-to-date. Please inform us of any changes to your personal information.

Automatically Collected Information

Our services automatically capture certain types of information when you access, utilize, or browse them. This automatically collected information doesn’t specifically identify you (such as your name or contact information) but may include details about your device and usage, including your IP address, the type of browser and device you’re using, your operating system, your language preferences, the URLs that referred you to our Services, your device’s name, your location, and technical information. This information is essential for maintaining our Services’ security and operation, along with our internal analysis and reporting needs.

Similar to many companies, we gather information via cookies and similar technologies.

The information we collect is:

Log and Usage Data: This encompasses service-related, diagnostic, usage, and performance information that our servers automatically gather when you access or use our Services and which we log. This log data may include details like your IP address, the type of device and browser you’re using, settings, details of your activities on our Services (such as timestamps, pages viewed, searches made, and other actions like the features you use), as well as device event information (like system activity, error reports, and hardware settings).
Device Data: We collect information about the device you use to access our Services, which can include details such as your IP address (or a proxy server), device and application identification numbers, location, browser type, hardware model, your Internet service provider or mobile carrier, operating system, and system configuration information.
Location Data: We gather data about your device’s location, which can be precise or imprecise, based on the device and settings. We might use GPS and other technologies to obtain geolocation data that indicates your current location (determined by your IP address). You have the option to prevent us from collecting this information by denying access to the data or disabling your device’s location settings. Note, opting out may limit your ability to use certain functionalities of the Services.

2. Information Processing

Our processing of your information is aimed at providing, enhancing, and managing our Services, communicating with you, ensuring security and fraud prevention, and adhering to legal requirements. Additionally, with your consent, we may use your information for various other purposes.

We utilize your personal data for multiple purposes, tailored to how you interact with our Services, such as:

Delivering services and facilitating their provision to you. Your data may be used to offer the services you request.
Handling inquiries and providing support. Your data helps us address your questions and resolve any issues with the services you use.
Sending administrative details. We use your information to send you information about our offerings, updates to terms and policies, and other relevant communications.
Managing orders. Your data assists in handling your orders, payments, returns, and exchanges via the Services.
Facilitating communication between users. Should you engage in our communication features, we’ll process your information to enable these interactions.
Soliciting feedback. We utilize your information to request feedback and to reach out regarding your usage of our Services.
Offering personalized advertising. Your information is processed to create and show ads customized to your interests and location.
Sharing testimonials. We may display testimonials on our Services that include personal information.
Safeguarding our Services. Your information is critical in our efforts to ensure the security of our Services, including monitoring for fraud.
Enhancing our Services and user experience. We analyze your information to spot usage trends, assess our marketing campaigns’ success, and improve our Services, products, and your overall experience.
Understanding service usage trends. Analyzing how our Services are used enables us to make necessary improvements.
Assessing marketing effectiveness. We process your data to enhance the relevance of our marketing and promotional efforts tailored to you.

In certain scenarios outlined below, we might distribute information with specific external entities.

We engage with external vendors, consultants, and service providers to carry out services on our behalf, necessitating their access to your information for these purposes. The types of third parties with whom we might share your personal data include:

Advertising Networks
Tools for Communication and Collaboration
Services for Data Analytics
Providers of Data Storage
Cloud Computing Services
Payment Processing Services
Tools for Monitoring Performance
Platforms for Retargeting
Tools for Sales and Marketing
Social Media Networks
Tools for Testing
Services for User Account Registration and Authentication
Providers of Website Hosting

Furthermore, we may find it necessary to share your personal data in situations such as:

Business Transactions: In the event of mergers, sales of our assets, financing, or acquisitions of our business or a part of it to another business, we may transfer your personal information.
Usage of Google Analytics: For the purpose of tracking and analyzing our Service usage, we may share your data with Google Analytics. If you prefer not to be tracked by Google Analytics across our Services, you can opt-out by visiting https://tools.google.com/dlpage/gaoptout. More details about Google’s privacy practices can be found on the Google Privacy & Terms web page.
Affiliates: Your information might be shared with our affiliate entities, with the expectation that they adhere to this privacy notice. Our affiliates include our parent company, subsidiaries, joint venture partners, or other companies under our control or with shared control.
Business Partners: To provide specific products, services, or promotions, we may share your information with our business partners.

For information collection and storage, we may employ cookies and similar tracking technologies.

Cookies and related tracking methods like web beacons and pixels may be utilized by us to gather or save information. Our Cookie Notice details the use of these technologies and outlines how you can decline certain cookies.

5. Data Retention Duration

We retain your data as long as needed for the purposes stated in this privacy notice, unless law dictates otherwise.

Your personal data will be kept only for the duration necessary for the objectives mentioned in this privacy notice, or for a longer period if required or allowed by law (such as for tax, accounting, or other legal mandates). According to this notice, we are not obliged to hold onto your personal data for more than 1 year.

Should there be no continuing legitimate need to process your personal data, we will proceed to delete or anonymize it. If deletion isn’t feasible (for instance, if your data is stored in backup archives), we will securely store your personal data and segregate it from further processing until deletion can be achieved.

6. Data Protection Measures

Our goal is to secure your personal data with a combination of organizational and technical safeguards.

We’ve implemented suitable technical and organizational measures to secure the personal data we process. Nevertheless, no method of internet transmission or electronic storage is entirely secure. Thus, we cannot assure or guarantee that unauthorized third parties will not overcome our security measures and misuse your personal data. We strive to protect your personal data, but transmitting personal data to and from our Services is done at your own risk. It is advised to use our Services within a secure environment.

7. Minor Information Collection Policies

We do not intentionally collect or market data from individuals under 18.

We do not actively seek data from or market to children under the age of 18. By using our Services, you affirm that you are over 18 or the parent/guardian of such a minor, consenting to the minor’s use of the Services. Should we discover that we have gathered personal information from individuals under 18 without verification of parental consent, we will deactivate the account and promptly take steps to eliminate such data from our records. If you are aware of any data we might have collected from individuals under 18, please contact us at hr@truckownernetwork.com.

8. User Privacy Rights

You can review, modify, or delete your account at any time.

Withdrawing Consent: If we rely on your consent for processing your personal data, you have the right to withdraw this consent at any time. This withdrawal can be made by contacting us with the details provided in the ” Contact Information for Privacy Inquiries” section.

It’s important to note that withdrawing your consent does not affect the legality of prior processing or processing based on other legal grounds, should the law permit.

For inquiries or comments about your privacy rights, feel free to email us at hr@truckownernetwork.com.

9. Do-Not-Track Feature Controls

Many web browsers and some mobile operating systems and applications offer a Do-Not-Track (“DNT”) feature or setting you can enable to express your privacy preferences regarding online tracking. Currently, there is no consistent technological standard for recognizing and implementing DNT signals. Consequently, we presently do not respond to DNT browser signals or any other mechanism that automatically indicates your decision against online tracking. If an online tracking standard we must follow is established in the future, we will inform you in an updated version of this privacy notice.

10. Privacy Rights Specific to U.S. Residents

Residents of California, Colorado, Connecticut, Utah, or Virginia are afforded specific rights regarding access to their personal information.

In the past year, we have collected the following types of personal information:

Identifiers: This includes real names, aliases, postal addresses, telephone or mobile numbers, unique personal identifiers, online identifiers, Internet Protocol addresses, email addresses, and account names.
Personal Information as Defined by the California Customer Records Statute: Names, contact details, education, employment, and financial information.
Protected Classification Characteristics under State or Federal Law: Gender and date of birth.
Geolocation Data: Information about the location of your device.

For the categories not listed as collected, such as Commercial Information, Biometric Information, Internet or Other Similar Network Activity, Audio/Electronic/Visual/Thermal/Olfactory Information, Professional or Employment-Related Information, Education Information, Inferences Drawn from Personal Information, and Sensitive Personal Information, we have not gathered this data in the last year.

The collected personal information is retained as needed to provide our Services or for:

Categories A, B, C, and G: 1 year.

We may also acquire personal information beyond these categories through interactions with us directly, online, via phone, or mail in the context of:

Using our customer support channels;
Participating in surveys or contests; and
Assisting in the delivery of our Services and responding to inquiries.

Usage and Sharing of Personal Information:

For details on our use of your personal information, refer to the “Information Processing” section.

Your personal information is collected and shared via:

Targeting cookies/Marketing cookies
Social media cookies

Disclosure of Information

We may share your personal information with our service providers under a written agreement between us and each provider. More information on how we disclose personal information is in the “Information Sharing Circumstances and Parties” section.

Your personal information may be used for our business objectives, such as conducting internal research for technology development, which does not constitute “selling” your information.

Over the last twelve months, we have not sold or shared any personal information with third parties for a business or commercial purpose. However, we have disclosed specific categories of personal information to third parties for business or commercial purposes as listed under “Information Sharing Circumstances and Parties”

California Residents

Under the “Shine The Light” law, California Civil Code Section 1798.83, residents of California are entitled to request, once annually and without charge, details about the sharing of their personal information with third parties for direct marketing purposes within the prior calendar year. If you’re a California resident wishing to make such a request, please do so in writing using the contact information listed below.

For individuals under 18 residing in California with a registered account, there’s a right to request the removal of undesirable data that you’ve made public on the Services. Please reach out using the contact details provided, including your account’s email address and a statement of your residence in California, to initiate the removal process. Be aware, however, that complete removal of the data from all our systems may not be achievable due to reasons like backup storage.

CCPA Privacy Notice:

This notice is specifically for California residents, as per the California Consumer Privacy Act (CCPA), detailing the rights you possess regarding your personal information.

According to the California Code of Regulations, a “resident” is defined as anyone in California for reasons other than temporary or transitory, and anyone domiciled in California but outside the state temporarily. Those not meeting these criteria are considered “non-residents.”

If you qualify as a “resident,” the following rights regarding your personal data are applicable:

Right to Request Deletion: You can request the deletion of your personal information, subject to legal exceptions.
Right to Be Informed: You have the right to know if we collect and use your personal information, the categories of personal information collected, the purposes for its use, details on sharing with third parties, and the specific pieces of personal information we have about you.
Right to Non-Discrimination: Exercising your CCPA rights won’t lead to discrimination against you.
Right to Limit Use and Disclosure of Sensitive Personal Information: We don’t process sensitive personal information of consumers.

Verification Process:

Upon receiving a request, we must verify your identity. This may involve asking for information to match with our existing records or using other verification methods. The goal is to ensure requests are matched to the right individual without requesting unnecessary additional information. If unable to verify your identity with available information, we may request further details, which will be deleted post-verification.

Other Privacy Rights Include:

Objecting to the processing of your personal information.
Requesting correction of inaccurate or outdated personal data.
Designating an authorized agent for CCPA requests, subject to proof of authorization.
Opting out from future selling or sharing of your personal information to third parties, with action on our part to be taken swiftly, within fifteen (15) days from the request.

To exercise these rights, contact us via a data subject access request, email at hr@truckownernetwork.com, or refer to the contact details at the end of this document. We are keen to address any concerns about how we manage your data.

Colorado Residents

For Colorado residents, the Colorado Privacy Act (CPA) grants you specific rights concerning your personal data, which are not absolute and may be declined by us under the law:

The right to know if we are processing your personal data
The right to access your personal data
The right to correct inaccuracies in your personal data
The right to request the deletion of your personal data
The right to receive a copy of your personal data previously provided
The right to opt-out of the processing of your personal data for targeted advertising, data sales, or profiling that has significant effects

To exercise these rights, contact us at hr@truckownernetwork.com or through a data subject access request. If a request is declined, and you wish to appeal, contact us. You will be informed of the decision within 45 days, including reasons for any actions taken or not taken.

Connecticut Residents

Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have specific rights regarding their personal data, which may be declined under certain legal conditions:

The right to know if your personal data is being processed
The right to access your personal data
The right to correct inaccuracies in your personal data
The right to request the deletion of your personal data
The right to receive a copy of your personal data previously provided
The right to opt-out of the processing of your personal data for targeted advertising, data sales, or profiling with significant effects

To request these rights, reach out to us at hr@truckownernetwork.com or submit a data subject access request. If we decline your request, you may appeal. A response to appeals, including decisions and explanations, will be provided within 60 days.

Utah Residents

For Utah residents, the Utah Consumer Privacy Act (UCPA) establishes several rights regarding personal data, which are not absolute and may be subject to legal limitations:

The right to be informed about the processing of your personal data
The right to access your personal data
The right to request the deletion of your personal data
The right to receive a copy of your personal data previously provided
The right to opt-out of the processing of your personal data for targeted advertising or data sales

To exercise any of these rights, please contact us at hr@truckownernetwork.com or via a data subject access request.

Virginia Residents

The VCDPA outlines specific definitions and rights for residents of Virginia concerning their personal data:

Consumer: Defined as a natural person residing in Virginia, acting within a personal or household capacity, excluding actions in a commercial or employment context.
Personal Data: Refers to information that can be directly or indirectly linked to an identifiable individual, excluding de-identified or publicly available data.
Sale of Personal Data: Described as the exchange of personal data for financial gain.

If you fall under the definition of a “consumer” according to the VCDPA, we are obligated to uphold certain rights and duties regarding your personal data.

Your Personal Data Rights Under the VCDPA:

The right to know if we are processing your personal data.
The right to access your personal data.
The right to correct inaccuracies in your personal data.
The right to request the deletion of your personal data.
The right to receive a copy of the personal data you’ve shared with us.
The right to opt-out of the processing of your personal data for targeted advertising, data sales, or profiling that could lead to significant legal effects.

Exercising Your Rights: To exercise your VCDPA rights, you can reach out to us via email at hr@truckownernetwork.com or submit a data subject access request.

Using an Authorized Agent: If you choose to exercise your rights through an authorized agent, we may require proof of their valid authorization to act on your behalf.

Verification Process: To verify your identity and process your request, we may ask for additional information. This ensures the security and proper handling of your request.

Response Time: We aim to respond promptly to your requests, typically within 45 days of receipt. If necessary, this period may be extended by an additional 45 days, with notification and explanation provided to you within the initial response period.

Right to Appeal: Should we decide not to fulfill your request, you will be informed of the decision and its basis. If you disagree, you can appeal by contacting us at the provided email. Within 60 days of receiving an appeal, we will inform you of our final decision, including reasons for any action or inaction. Denied appeals can be escalated to the Attorney General for further review.

11. Privacy Notice Updates

This privacy notice may be revised as required. Any changes will be signaled by an updated “Revised” date, with the new terms taking effect upon publication. Significant updates to our privacy practices will be communicated through prominent notices on our platform or via direct notification. We recommend regularly reviewing this notice to stay informed about our data protection practices.

12. Contact Information for Privacy Inquiries

If any questions or comments about our privacy notice appear, you may email us at hr@truckownernetwork.com or contact us by post at:

Truck Owner Network
2320 East North Street, Suite AA-DD, Room #114
Greenville, SC 29607
United States

13. Reviewing, Modifying, or Deleting Collected Data Procedures

According to your jurisdiction’s laws, you may be entitled to request access to, correction of, or deletion of the personal information we hold about you. To initiate a review, update, or deletion of your personal data, please complete and submit a data subject access request.